FEL Group are committed to maintaining the trust and confidence of our visitors to our website. We do not sell or trade your personal information with other companies and businesses for marketing purposes.

The types of data we collect

Contact Us Form

Data Sharing

We do not sell or trade your personal information with other companies and businesses for marketing purposes. We may occasionally share your details with suppliers and contractors for the performance of any contract we enter into with you. Where data is shared with a supplier, protection is in place to ensure that your information is processed safely, and the supplier complies with GDPR (General Data Protection Regulations).

Where is data stored?

As a company, we hold ISO 27001 certification, so all data is stored in the European Economic Union (EEA). All data which is stored is compliant with GDPR (General Data Protection Regulations) and DPA 2018 (Data Protection Act 2018).

How do we keep data secure?

FEL Group follows best practice to ensure that data is secure and is in the right hands at all times. We operate various physical, technological, process and system level controls to keep data safe. FEL Group achieved Cyber Essentials PLUS on 13th February 2017. Cyber Essentials along with Cyber Essentials PLUS is a government recommended certification which aims to help organisations implement necessary levels of protection against cyber-attack, demonstrating to their customers they take cyber security seriously.

FEL Group achieved ISO 27001 certification on the 31st March 2017, as a company we maintain an information security management system which is monitored by NQA.

If you would like more information about our data security policies, please contact our information security team by email at [email protected]

How will the information be used?

The information you provide is used to assess whether we can enter into a contract with you, carry out our contractual obligations to you and provide you with our products and services.

How long will the data be stored?

We store contact us requests for 6 months.

Project proposal information and contact details are retained for 24 months or the length of any contract, whichever is greatest.

Personal application information is retained for a maximum of 6 months unless instructed otherwise.

What are your rights?

Data protection legislation includes the following rights for individuals which FEL will fully comply with;

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure – if permissible.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object
  • The right not to be subject to automated decision-making.

If you would like us to stop processing your data, then please contact us using the details below.

How to make a complaint?

If you have any concerns about the way FEL Group control and process your personal data, then please contact us on 01724 270717 or by email [email protected] and we would be glad to assist in any way we can.

How to contact us

For more information about our privacy policy you can email us at [email protected], call on 01724 270717 or write to us:

FEL Group Limited
Normanby Gateway
Lysaghts Way
North Lincolnshire
DN15 9YG

We welcome your comments

We are open and transparent about our use of data so if you are unclear about how we use data or think we could improve how we deal with Personal Information, let us know!