Introduction

We understand the importance of delivering outstanding service. With over 20 years expertise, we recognise that a quick response, minimising system downtime, first time fix and identifying cost savings are key and should always be our focus.

We have expertise in maintaining and repairing all types of cooling equipment, always to a high standard. From comfort cooling/heating to critical infrastructure cooling, we will deliver outstanding service with maintenance schedules to suit all business types.

We offer remote monitoring of your key assets, keeping a closer eye on their performance, giving opportunity and to rectify any potential faults before they become evident to you, minimising downtime and system failures. Under our maintenance schedules, we always ensure your systems are compliant with current F-gas Legislation, ensuring you are in the best of hands.

With pre-planned maintenance undertaken by our highly trained service engineers, we ensure your systems are left running at their most optimum efficiency. We understand your cooling systems amount to a significant investment and warrant the best of care, we also ensure all your systems comply with current F-gas legislation leaving you with nothing to worry about.

Mark Denford

As the FEL Group Service Manager, I am delighted to be leading a dedicated team of engineers providing outstanding service UK wide. Proficiently supported by my in-house team of administrators, we value our customers, always striving to deliver them the highest of engineering standards, to any KPI. Our Service team will keep you F-Gas compliant, managing your equipment records in line with legislation. We promise that we will always endeavour to guide our customers with the most cost-effective repair appropriate for their business needs. Energy efficiency remains a core value for FEL Group, our goal is always to ensure our customers get the optimum performance from their equipment.

Mark Denford A.M.inst.R, Service Manager

Why choose FEL Group service & maintenance

  • Bespoke maintenance packages
  • Remote condition monitoring
  • Highly trained and qualified engineers
  • Outstanding service performance
  • First time fix is always our aim
  • Costs savings identified

FEL Group have been central to the provision of services to our site for critical cooling and have been with us since the date of install, some 18 years ago. Their knowledge of the site infrastructure and capabilities has been second to none. FEL Group have adapted to many and varied changes to our procedures and contract arrangements, have been willing and exible in order to help site situations and have also been proactive in making suggestions for energy savings and new ideas. Overall, its been a pleasure to work with FEL Group and long may it continue.

Jon Chubbock, Trustmarque

We offer a full range of Maintenance services, including:

  • Bespoke PPM packages
  • System performance analysis
  • F-GAS compliance checks
  • Customer web portal dashboard
  • TM44 inspections
  • Full asset management
  • Refrigerant purity tests
  • 24 hour call out
  • Legislation advice
  • Remote condition monitoring

As the maintenance manager of a business in North Lincolnshire, I would have no hesitation in recommending FEL Group to any company requiring a reliable, prompt and efficient service. Whether it be for the servicing and maintaining of existing units, or for the design and installation of new systems, they have consistently delivered, over the number of years that I have been involved with them.

Facilities Manager to Major Lincolnshire Hotelier

I have worked in the Facilities Management industry for the last 12 years and have worked with FEL Group for around 8 of those, and they are one of the best companies I have ever worked with. Not only are they very reasonably priced, but the customer service is excellent, they are friendly and helpful without fail. I would recommend them to anyone, and if anyone asks me to recommend an air conditioning contractor, I always tell them to look into FEL Group. Everyone there is courteous and polite and it’s very clear that good customer service is high on their list of priorities.

Maintenance Coordinator at a Facilities Management company